Internal regulations
Contact Camping Mar Menor
Address: Carretera Santiago de la Ribera, Los Alcázares, SN – 30730 SAN JAVIER
Latitude: 37.7692
Length: -0.8151
Telephone: +34 652 061 698
Email: hola@campingmarmenor.com
Fiscal Data: Camping Caravaning Sun-Sea Mar Menor. SL
Registered Office/Fiscal Address: Calle Los Sanchez, Num 6 – 30590 Murcia – (Murcia)
1. INFORMATION AND SCHEDULES
Internal signage prevails in each area.
Schedules are subject to change depending on the company’s needs. Any changes will be published through our communication channels and can also be checked at Reception.
1.1. RECEPTION OPENING HOURS
WINTER SCHEDULE
Monday – Sunday: from 7:00h to 21:00h
SUMMER SCHEDULE
Monday – Sunday: from 7:00h to 22:00h
1.2. QUIET HOURS
FROM 15:00 TO 17:00 AND FROM 00:00 TO 08:00
During these hours, all kinds of noise, loud voices, arguments, shouting, ball games and/or the setting up of camping equipment are forbidden. Sound devices (especially televisions) must be adjusted so that they do not disturb neighbors.
Barrier opening:
Access to the campsite is allowed from 07:00 to 23:59, provided that guests respect quiet hours.
Exceptions:
Maintenance staff may carry out their working day between 7:00 and 22:00. Whenever possible, guests will be informed in advance of any maintenance work or construction that must be carried out within the pitches/campsite. However, unforeseen circumstances may occur that prevent such notice from being given in advance.
The installation of shading structures on First Line and Standard pitches will take place in late May or early June, while their removal will be carried out in late September or early October. These operations may involve the use of motorized machinery.
1.3. WI-FI
The campsite may offer internet access. Users access it at their own risk and undertake not to use it for unlawful purposes. The campsite does not guarantee continuity, speed, or the absence of interruptions, and no compensation will be granted for service outages. The campsite may suspend access in case of improper use or for security reasons.
Terms of Use:
By accessing this wireless network, you confirm that you are of legal age and that you have read, understood, and agree to be bound by these Terms of Use.
You undertake not to use the wireless network for unlawful purposes and accept full responsibility for your actions while connected.
The wireless network is provided "as is", without warranties of any kind, whether express or implied.
2. ACCEPTANCE OF THE REGULATIONS
Making a reservation and/or checking in implies full acceptance of these regulations. The specific rules posted in each facility (pool, access points, etc.) complement this document and are mandatory, even if they are not expressly indicated herein. The campsite may update these regulations for operational, safety, or regulatory reasons, publishing the current version at Reception and/or through its official channels.
3. RIGHT OF ADMISSION AND STAY
The company reserves the right of admission. Access to Camping Mar Menor will be denied, or guests will be expelled (with the assistance of law enforcement if necessary), when there are reasonable grounds to believe that they have breached the rules set out in these regulations and attempt to enter or enter the campsite for purposes other than those related to the establishment’s own activities. This also applies where there is a record or conduct which, in the management’s opinion, may disrupt the normal operation of the establishment, the well-being of other guests, or the campsite’s public image.
Likewise, entry will not be granted to those who are debtors of the Company for previously provided services and whose amounts were not paid when due.
4. REQUIREMENTS AND TIMES FOR CHECK-IN REGISTRATION
To stay, it is MANDATORY to provide the documentation and information required by the applicable guest registration regulations (National ID card, passport, or identification document valid) for all persons staying. Refusal to provide valid documentation, providing inaccurate data, or failure to sign when required will prevent access to the stay. Data may be communicated to the competent authorities in accordance with such regulations.
Guests with the Parking Rate must inform Reception of their arrival at the campsite by requesting their access card before entering their pitch, and must return it upon departure. Failure to notify Reception may result in non-renewal of the contract and/or expulsion from the campsite.
For pitches, check-in is from 13:00h and check-out is until 12:00h.
For bungalows, check-in is from 16:00h, while check-out remains at 12:00h.
5. PITCHES AND BUNGALOWS: PARTICULARITIES; GUEST RESPONSIBILITY
5.1. OCCUPANCY
The pitch price includes two adults and two children (up to twelve years old). A maximum of six people may spend the night on each pitch. As for bungalows, each accommodation has a maximum occupancy depending on its type:
- Bungalow Kinita: 8 people
- Bungalow Cala Bella: 4 people
- Bungalow Oasis: 4 people
- Bungalow Serena: 4 people
Any excess (persons, vehicles, or items) must be authorized by the campsite and may entail additional charges. Concealing occupants or repeated non-compliance may result in a penalty and/or expulsion without the right to a refund.
5.2. INSTALLATION AND WORKS ON PITCHES AND/OR BUNGALOWS
It is strictly forbidden to carry out any modification, works, or alteration on the pitches, common areas, or campsite furniture without prior and express authorization from Reception. This prohibition includes, among others, the installation of fences, enclosures, or similar elements that obstruct the visibility of the pitch, as well as the placement of posts, rods, fixed structures, or any other element that alters its original layout.
Likewise, the installation of any object that involves modifying or attaching to campsite structures—such as awnings, ropes, tensioners, pergolas, additional supports, or similar elements—must be previously authorized by Reception. Any unauthorized installation may be removed by the campsite, and the guest will bear the resulting costs. If the guest wishes to make a temporary installation or a specific modification, they must submit a request at Reception, which will evaluate the proposal and, where appropriate, issue the corresponding written authorization.
Guests undertake to keep their pitch in optimal conditions of cleanliness, safety, and order, avoiding any situation that may pose an accident risk or inconvenience to other guests, staff, or the campsite facilities.
At the end of the stay, the guest is obliged to leave the pitch completely free of objects, constructions, additional furniture, or any installation placed during the stay, restoring it to its original condition. Otherwise, the campsite may remove such items and charge the guest the costs incurred.
The installation of tents, caravans, and vehicles may only be carried out during Reception’s opening hours and in the locations indicated by Reception. Changes of location must be authorized by Reception. In this regard, it is also forbidden to install personal items that give the impression of ownership, exclusivity, and residential use: closures, fences, paved floors, built benches and tables, contrary to the temporary nature of the use of these accommodations as established in Article 31 of Law 12/2013 of December 20, as well as washing machines, dryers, and large household appliances.
Any damage caused to the facilities must be covered by the person who caused and/or contributed to it, including repair and administration costs.
5.3. ELECTRICITY: POWER, SAFE CONNECTIONS AND LIMITATIONS
Electricity consumption is the only aspect not included in the pitch price and will be charged at €0.55 per kWh at check-out at Reception. Each pitch has a meter and a 16A, 4000W electrical connection. Any tampering with panels, sockets, or protections is strictly forbidden. They may only be handled by authorized staff.
For safety reasons, the campsite may disconnect the supply in case of overloads, fire risk, or improper installations. Likewise, temporary power cuts may occur if necessary to carry out works or installations. In these cases, the Company will provide the relevant notices with as much advance notice as possible.
5.4. PRIVACY AND IMAGE/SOUND RECORDING
The installation or use of fixed cameras, video surveillance systems, video doorbells, dashcams in recording mode, or similar devices on pitches and in common areas is prohibited without the campsite’s express authorization and compliance with applicable regulations.
Occasional use of a mobile phone for personal photography or video must respect the privacy of third parties and must not continuously capture other people or pitches.
Likewise, flying and/or recording with drones within the premises is prohibited without authorization and compliance with the applicable regulations.
Applicable regulations: Organic Law 3/2018 on Personal Data Protection and guarantee of digital rights (LOPDGDD), Regulation (EU) 2016/679 (GDPR), and Law 5/2014 on Private Security.
6. VISITS
Access to the camping area is reserved exclusively for campsite guests, visitors previously registered and paid at Reception, or persons authorized by Management or Reception. Visits lasting more than one hour will, for all purposes, mean that the visitor is considered a guest for one day. The same will apply if the visitor uses any service in the camping area, and must therefore present identification at Reception and pay the corresponding visitor fee.
7. VEHICLE CIRCULATION AND PARKING
Within the campsite, vehicles must not exceed 10 km/h. Vehicle circulation will be suspended during nighttime quiet hours. In addition, vehicle circulation is strictly prohibited from 23:59 to 7:00.
If you return to the campsite during these hours, you must leave your car in the campsite’s external car park. Guests must always park within the perimeter of their assigned pitches and must never obstruct the circulation and access of vehicles and people, or occupy empty pitches.
If the vehicle is parked on a pitch other than the one assigned, you must pay the corresponding fee for the additional pitch being occupied.
8. PETS
Entry of animals that pose a danger or cause nuisance to campers is prohibited. In this regard, entry of dogs considered dangerous breeds under Spanish law is prohibited. Under no circumstances are pets allowed in bungalows.
Each person is directly responsible for the behavior of their pets and must keep them under control at all times using a harness or leash. Likewise, they must take the necessary measures to prevent them from causing nuisance, damage, or inconvenience to other guests, staff, or the facilities. Animals may not be left alone and unsupervised if they cause nuisance (continuous barking) or pose a safety risk.
Likewise, owners are obliged to pick up and properly dispose of their pets’ waste, keeping common areas clean and hygienic at all times.
9. RATES AND RESERVATIONS
All fees, for all concepts, must be paid at Reception upon arrival or departure, as applicable. Prices may be modified throughout the year, adapting to the season at any given time.
Non-compliance with these regulations, and therefore expulsion from the campsite, does not entitle the guest to any refund. Likewise, no refunds will be made to guests who decide to leave the campsite for reasons beyond its control.
When making a reservation, a deposit will be required as a guarantee in order to confirm and secure it. The amount of this deposit may vary depending on factors such as the season, the type of accommodation selected, the length of stay, or the specific conditions of each reservation.
The deposit must be paid within the deadlines and through the payment methods indicated by the campsite. If payment is not made within the established period, the reservation may be automatically canceled without the right to claim.
Likewise, the campsite does not guarantee the allocation of a specific pitch or accommodation within the reservation contract, reserving the right to relocate guests to pitches or accommodations with similar characteristics for reasons of internal organization, maintenance, or force majeure.
10. BUNGALOW STAYS
10.1. CHECK-IN, PAYMENT AND COMMITMENTS
Stays in bungalows are subject to the provisions of these regulations, even if not expressly mentioned in each section. As a specific condition, during check-in the details of a credit or debit bank card will be requested as a guarantee. Card details from the reservation holder or accompanying persons will be accepted; however, in all cases the reservation holder will be responsible for any damage caused by any of the bungalow occupants.
No pre-authorization or hold will be made, as charges will only be applied if damage is detected in the bungalow that is not the result of normal use (breakages, missing items, damage, etc.). To verify this, the establishment will inspect the bungalow after check-out.
10.2. INVENTORY, INCIDENTS AND SUBSEQUENT CHARGES
The accommodation has an inventory for each bungalow. The guest must inform Reception of any anomaly or damage detected within the first hours after arrival.
If damage is detected, any claims and, where applicable, the corresponding charges will be processed after the guest’s departure, within a reasonable period. When it is necessary to determine the repair or replacement cost—including requesting quotes or checking market prices for the affected item—this period may be extended until the corresponding economic assessment is available.
Likewise, a charge of €200 will be applied if it is confirmed that smoking has taken place inside the bungalow or that pets have stayed in it. This charge covers the costs of extraordinary cleaning and deodorization. Charges may also be applied for the loss or non-return of keys/card, as replacement.
10.3. REFUND POLICY
No refunds or compensation of any kind will be provided in the following situations:
- Insect bites (including mosquitoes, wasps, spiders, etc.) or allergic reactions, discomfort, or damage resulting from contact with fauna or flora present on the premises or in the surrounding area.
- Pool closure for maintenance / repair of damage caused by its use.
- Renovations, works / repairs inside the campsite and/or within pitches.
- Power outages, water supply cuts, etc.
- External noise affecting the campsite arising from works, repairs, aircraft from the military airport area, a nightclub, etc.
- Events held at the Kinita Restaurant, located within the campsite premises.
- Other circumstances beyond the campsite’s control.
With regard to the deposit paid as part of a reservation, the following refunds will be made according to the campsite’s internal policy:
- With more than one month’s notice: 90% of the deposit.
- With 7 to 30 days’ notice: 50% of the deposit.
- With less than 7 days’ notice: 0% of the deposit.
11. WASTE DISPOSAL HOURS
FROM 20:00 TO 07:00
Disposal of rubbish and waste, especially organic waste, into the designated containers must be done from 20:00 until 07:00 the following day in order to avoid accumulation and the consequent spread of bad odors and the appearance of insects. Failure to comply with this rule may result in a penalty.
12. DISCHARGE AND WASTEWATER
It is strictly forbidden to discharge grey or black water or empty chemical toilets outside the designated points. Non-compliance may lead to a penalty and the passing on of cleaning and disinfection costs, as well as expulsion in serious or repeated cases.
13. SAFETY AND EMERGENCIES
In case of emergency (fire, flooding, storm, leak, electrical risk, etc.), guests must follow staff instructions and respect evacuation routes, keeping them clear. The campsite may access the pitch or accommodation when there is urgency or risk to people or property, informing the guest when possible.
14. SWIMMING POOL
The pool will remain open as long as weather conditions allow, depending on the season. Opening hours may be subject to change according to the pool’s needs.
Reception can provide information about any of these changes. No refunds/adjustments will be made to the amount paid for the guest’s stay in the event of closure.
All applicable rules can be found within the premises and can also be requested at Reception. Depending on the severity, failure to comply may result in immediate expulsion from the pool and/or the campsite.
Pool closure for maintenance or reasons beyond the campsite’s control does not entitle guests to a refund of the amount already paid for the stay.
14.1. MINORS AND SUPERVISION
Minors must always be under the supervision of a responsible adult. Lifeguard service does not replace the supervision of the minor’s guardians.
14.2. SAFETY AND HYGIENE
Bringing glass containers or sharp objects, running, dangerous dives, violent games, or any behavior that poses a risk is prohibited. The campsite may limit capacity or close the facility for safety or maintenance reasons without the right to a refund.
14.3. LIFEGUARD AND BEHAVIOR IN THE POOL AREA
The lifeguard is authorized to request identification from all swimmers as campsite guests or visitors. For this purpose, wristbands are mandatory inside the pool area and must be requested at Reception. This rule applies to all campers regardless of the length of their stay. The lifeguard may expel or remove any swimmer who is not correctly identified, and Reception may apply the corresponding penalties.
Likewise, the use of swim diapers is mandatory up to the age of three. If the lifeguard identifies a minor without a swim diaper, they are authorized to remove the child and their guardians from the water. They must identify themselves at Reception and this action may be sanctioned.
15. CIVIL LIABILITY
Whenever possible, the company will inform guests about potential adverse events such as storms. However, it accepts no responsibility for any damage they may cause. We have civil liability insurance, without implying any obligation to show it to third parties.
16. THEFT, LOSS OR PROPERTY DAMAGE
In the event of theft, loss, or misappropriation of personal belongings, as well as material damage caused by adverse weather conditions or sudden power cuts (blackouts, short circuits, rain, wind and/or similar), the Company will not be liable nor will it provide any compensation.
17. RESPONSIBILITY, SAFETY AND WELL-BEING REGARDING FAUNA AND FLORA
The campsite is located right by the beach in a completely natural environment. It complies with current health regulations and periodically carries out the established fumigation and control actions; however, as it is an open-air environment, the presence of insects and other animals is inevitable, and guests are therefore responsible for adopting the protective measures they consider necessary.
The company is not responsible for possible insect bites (including mosquitoes, wasps, spiders, etc.) nor for allergic reactions, discomfort, or damage resulting from contact with fauna or flora present on the premises or in the surrounding area. As we are in this natural environment, it is the guests’ responsibility to take the necessary precautions for their protection and personal care, as well as to bring any medication they may need in case of allergies or other reactions.
18. LOST PROPERTY POLICY
Lost property will be kept for a maximum of 3 months from the date it is found. If not claimed within this period, the Company does not guarantee its safekeeping. To inquire about an item, contact us by email at hola@campingmarmenor.com or by phone or WhatsApp at +34 652 06 16 98.
19. PENALTIES
“Penalty” is understood as the consequence derived from improper acts occurring within the campsite, which may involve an additional charge or expulsion from the facilities. Depending on the severity, two warnings will be issued for non-compliance, and on the third occurrence a penalty will be applied or, alternatively, expulsion will be carried out directly. The authority to issue these warnings lies with Security and Reception staff, although notable behavior observed and confirmed by any other campsite employee will also be taken into account. The Security team will inform Reception of everything that occurred during the night so that appropriate measures can be taken. The decision on what type of penalty to apply will be based on the severity of what occurred.
The company has a Penalties Protocol available at Reception upon request, where detailed information on possible actions can be found. Management reserves the right to penalize actions not contemplated in the protocol that are considered to disrupt campsite coexistence, as reflected in section 2 of these regulations regarding the Right of Admission and Stay. The Protocol applies to all campers and visitors, including minors. Minors’ actions will be the direct responsibility of the adults in their care, who must assume any penalties.
Refusal to pay any penalty will result in expulsion from the campsite and/or denial of readmission. Under no circumstances does expulsion entail reimbursement for nights not enjoyed.
20. OFFICIAL COMPLAINT CHANNELS
The campsite has official complaint forms available to guests. Complaints must be submitted in writing at Reception or through the enabled channels, identifying the reservation holder and the events that occurred. We also have internal forms for suggestions, requests, and complaints, which will be responded to within a reasonable period in order to address requests. Complaints not presented to Reception will not be accepted.
21. EXPULSION
Repeated non-compliance with the rules contained in these regulations will result in immediate expulsion from the campsite without the right to a refund of the days of stay already enjoyed.
22. OBLIGATIONS
1. Comply with the specific instructions of the company that owns the campsite aimed at maintaining order and good conduct.
2. Respect plants and facilities through proper use.
3. Inform campsite management of any cases of fever or contagious illness of which you become aware.
4. Leave the campsite once the agreed time has ended, unless it is extended by mutual agreement between the company and the guest.
5. Collect all rubbish and waste in plastic bags and deposit them, properly closed, in the containers provided by the company for this purpose within the campsite.
6. Leave the ground where the tent or caravan was installed in the same condition in which it was found, taking special care to eliminate any trenches or soil movement that may have been made.
7. Hand in any lost items you find to Reception.
8. Keep the volume of televisions and other electronic devices moderate, especially during quiet hours.
9. Keep pets on a leash at all times (except when they are inside your motorhome or tent) and with the corresponding valid health record. When walking them, owners must carry a bottle of water with bleach or vinegar to clean urine in common areas and a hygienic bag to collect their excrement.
10. Promote good coexistence between neighbors and other campers, avoiding disputes and disturbances and respecting rest, privacy, and the right to dignity of both yourself and other campers.
11. During the summer season, wear the pool access wristbands visibly.
12. Follow the instructions of Security staff.
13. Regarding the supervision of minors, they must always be under the supervision of a responsible adult.
23. PROHIBITIONS
1. It is forbidden to disturb other campers’ rest during quiet hours.
2. It is forbidden to keep combustion engines (diesel, petrol, etc.) running continuously within the pitch, except for entry/exit maneuvers or emergency situations.
3. It is forbidden to operate generators, engines, or noisy equipment (including vehicle engines, compressors, or others) during quiet hours, or at any time if they cause nuisance to other guests.
4. It is forbidden to light charcoal or wood fires or to use any device that produces a flame in areas not designated for this purpose.
5. It is forbidden to use firecrackers, flares, fireworks, and similar items within the premises and its surroundings.
6. It is forbidden to feed wild cats.
7. It is forbidden to carry weapons or objects that could cause accidents.
8. It is forbidden to leave waste outside the designated containers and, especially, to throw it into fountains or public roads.
9. It is strictly forbidden to discharge grey or black water or empty chemical toilets outside the designated points.
10. It is forbidden to throw scrap metal and other bulky items into rubbish bins and/or common areas.
11. It is forbidden to bring into the campsite persons who are not staying in it without prior authorization from the campsite management or Reception.
12. It is forbidden to hang clothes in unauthorized places.
13. It is forbidden to permanently install any kind of fences or enclosures on the pitch used by the camper.
14. It is forbidden to ride bicycles or electric scooters after dark without lights or a reflective vest, as well as to exceed the speed permitted in this campsite’s rules (10 km/h).
15. It is forbidden to move other people’s belongings found on pitches.
16. It is forbidden to cross a pitch occupied by other guests.
17. It is forbidden both to leave objects and to wash where it is not permitted.
18. It is forbidden to conduct street vending, private events, classes, etc. within the premises without express authorization from the campsite Administration.