Internal regulations
Contact Camping Mar Menor
Address: Carretera Santiago de la Ribera, Los Alcázares, SN – 30730 SAN JAVIER
Latitude: 37.7692
Length: -0.8151
Telephone: +34 652 061 698
Email: hola@campingmarmenor.com
Fiscal Data: Camping Caravaning Sun-Sea Mar Menor. SL
Registered Office/Fiscal Address: Calle Los Sanchez, Num 6 – 30590 Murcia – (Murcia
1. INFORMATION AND SCHEDULES
Schedules are subject to change according to the company’s needs. Any modification will be published through our communication channels and can also be checked at Reception.
1.1. RECEPTION OPENING HOURS
WINTER SCHEDULE
Monday - Sunday: 7:00 am to 9:00 pm
SUMMER SCHEDULE
Monday - Sunday: 7:00 am to 9:00 pm
1.2. QUIET HOURS
FROM 3:00 P.M. TO 5:00 P.M. AND FROM 12:00 A.M. TO 8:00 A.M.
During these hours, all types of noise, loud voices, discussions, shouting, ball games and/or the setting up of camping equipment are strictly forbidden. Sound devices (especially televisions) must be kept at a volume that does not disturb other guests.
Barrier opening: Access to the campsite is allowed between 7:00 a.m. and 11:59 p.m., provided that guests respect quiet hours.
Exceptions:
Maintenance staff may work between 7:00 a.m. and 10:00 p.m. Whenever possible, guests will be informed in advance of any maintenance work to be carried out inside plots or the campsite. However, unforeseen events may occur that make prior notice impossible.
The installation of shading structures on First Line and Standard plots will take place in late May or early June, and their removal in late September or early October. These operations may involve the use of motorized equipment.
2. RIGHT OF ADMISSION AND STAY
The company reserves the right of admission. Access to Camping Mar Menor will be denied to anyone who, when there are reasonable suspicions to believe that they have violated the rules of these regulations, attempts to enter or succesfully enters the campsite for purposes other than those related to the campsite’s regular activities. Under the same circumstances guests will be expelled with the assistance of law enforcement if necessary.
Access will also be denied to individuals with a record or conduct that, in the management’s opinion, could disrupt the normal operation of the establishment, affect the well-being of other guests, or harm the campsite’s public image.
Likewise, entry will not be granted to those who are debtors of the company for previously provided services and whose payments remain outstanding.
3. REGISTRATION UPON ARRIVAL
To enter the campsite, it is MANDATORY to present a valid National ID Card or Passport for all persons who will be staying, as well as to provide any necessary information.
Guests with a Parking Rate must inform Reception upon arrival to collect their access card before entering their pitch, and must return it upon departure. Failure to inform Reception may result in non-renewal of the contract and/or expulsion from the campsite.
Check-in time is from 1:00 p.m. onwards, and check-out is until 12:00 p.m.
4. PITCH INSTALLATION, WORKS AND GUEST RESPONSIBILITIES
Any type of modification, construction, or alteration to the pitches, common areas, or campsite furniture is strictly prohibited without prior written authorization from Reception. This includes, among other things, the installation of fences, enclosures, or similar elements that obstruct the visibility of the pitch, as well as posts, rods, fixed structures, or any element that alters the original layout.
Likewise, the installation of any object that involves modifying or attaching to campsite structures (such as awnings, ropes, tensioners, pergolas, additional supports, or similar) must be previously authorized by Reception. Unauthorized installations may be removed by the campsite, and the guest will be charged for any resulting costs.
If the guest wishes to make a temporary installation or specific modification, they must submit a request to Reception, which will evaluate it and, if approved, issue written authorization.
Guests must keep their pitch clean, safe, and orderly, avoiding situations that may pose a risk or inconvenience to other guests, staff, or the campsite facilities.
Upon departure, the guest must leave the pitch completely clear of objects, constructions, furniture, or any installations placed during their stay, restoring it to its original condition. Otherwise, the campsite may remove these items and charge the guest for the costs incurred.
The installation of tents, caravans, and vehicles is only permitted during Reception’s operating hours and in the areas indicated by Reception. Changes of location must also be authorized by Reception.
Likewise, it is strictly forbidden to install personal objects that give the impression of ownership, exclusivity, or residential use (fences, walls, paved floors, fixed benches or tables), in contradiction to the temporary nature of these accommodations as established in Article 31 of Law 12/2013 of December 20. The installation of washing machines, dryers, or large household appliances is also prohibited.
5. VISITS
Access to the camping area is reserved exclusively for registered campsite guests, visitors who have registered and paid at Reception, or persons authorized by Management or Reception. Visits lasting more than one hour will be considered a full-day stay for all purposes. The same applies if visitors use any campsite service. In these cases, they must present identification at Reception and pay the corresponding visitor fee.
6. VEHICLE CIRCULATION AND PARKING
The maximum speed limit inside the campsite is 10 km/h. Vehicle circulation is suspended during night-time quiet hours. Vehicle circulation is strictly prohibited from 11:59 p.m. to 7:00 a.m.
If guests return during this period, they must park in the external car park. Guests must always park within the boundaries of their assigned pitch and must not block vehicle or pedestrian access or occupy empty pitches. If a vehicle is parked on a pitch other than the one assigned, the guest will be charged the corresponding fee for the extra pitch.
7. PET POLICY
Animals that pose a danger or cause disturbance to other guests are not allowed. In this regard, dogs classified as dangerous breeds under Spanish law are prohibited.
Owners are fully responsible for their pets’ behavior and must keep them under control with a harness or leash at all times. They must take the necessary measures to prevent their pets from causing disturbance, damage, or inconvenience to other guests, staff, or facilities.
Owners must also pick up and properly dispose of their pets’ waste, maintaining cleanliness and hygiene in all common areas.
8. RATES AND RESERVATIONS
All applicable fees must be paid at Reception upon arrival or departure. Prices may vary throughout the year according to the season.
Violation of these regulations, and therefore expulsion from the campsite, does not entitle the guest to any refund. Likewise, no refunds will be issued to guests who leave for reasons beyond the campsite’s control.
To confirm a reservation, a deposit must be paid as a guarantee. The amount may vary depending on factors such as the season, type of accommodation, length of stay, or specific reservation conditions. The deposit must be paid within the deadlines and by the payment methods indicated by the campsite. If payment is not received within the deadline, the reservation may be automatically canceled without the right to claim.
The campsite does not guarantee the allocation of a specific pitch or accommodation; it reserves the right to reassign guests to a pitch or accommodation of similar characteristics for organizational, maintenance, or force majeure reasons..
9. REFUND POLICY
No refunds or compensations will be issued in the following cases:
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Insect bites (including mosquitoes, wasps, spiders, etc.) or allergic reactions, discomfort, or damage caused by contact with local fauna or flora.
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Pool closure due to maintenance or repair.
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Renovation or maintenance works inside the campsite and/or within pitches.
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Power outages, water supply cuts, etc.
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External noise from construction, repairs, nearby air traffic from the military airport, discos, etc
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Events held at the Kinita Restaurant located within the campsite.
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Any other circumstances beyond the campsite’s control.
For deposits paid as part of a reservation, the following refund conditions apply:
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More than 1 month in advance: 90% refund
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Between 7 and 30 days in advance: 50% refund
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Less than 7 days in advance: 0% refund.
10. WASTE DISPOSAL HOURS
FROM 8 P.M. TO 7 A.M.
The disposal of waste, especially organic, must be done between 8:00 p.m. and 7:00 a.m. in the designated containers to avoid accumulation, bad odors, and insects. Failure to comply may result in a penalty.
11. SWIMMING POOL
The pool will remain open depending on weather conditions and the season. Opening hours may change according to pool management needs. Up-to-date information is available at Reception. No refunds or modifications to the guest’s stay will be made in the event of pool closure. All applicable pool regulations are displayed on-site and available at Reception. Depending on the severity, violations may lead to immediate expulsion from the pool and/or campsite. Pool closure for maintenance or reasons beyond the campsite’s control does not entitle guests to a refund.
12. CIVIL LIABILITY
Whenever possible, the company will inform guests about potential adverse events, such as storms. However, it accepts no responsibility for damages caused by such events. There is a civil liability insurance, but this does not entail an obligation to show it to third parties.
13. THEFT, LOSS OR PROPERTY DAMAGE
In cases of theft, loss of personal items, or material damage due to adverse weather or sudden power cuts (blackouts, short circuits, rain, wind, etc.), the company will not be held responsible nor will it offer any compensation.
14. RESPONSIBILITY, SAFETY AND ENVIRONMENT
The campsite is located by the beach in a completely natural environment. It complies with current health regulations and carries out regular fumigation and control measures. However, as it is an open-air environment, the presence of insects and animals is inevitable. Guests are responsible for taking their own protective measures. The company accepts no responsibility for insect bites (including mosquitoes, wasps, spiders, etc.) or allergic reactions, discomfort, or damage caused by contact with local fauna or flora. Guests are also responsible for bringing any medication they might need for allergies or other reactions.
15. LOST PROPERTY POLICY
Lost items will be kept for a maximum of 3 months from the date they are found. After this period, the company cannot guarantee their safekeeping. To inquire about a lost item, contact us by email at hola@campingmarmenor.com or by phone/WhatsApp at +34 652 06 16 98.
16. PENALTIES
“Penalty” refers to any consequence resulting from improper conduct within the campsite, which may involve an additional charge or expulsion. Depending on the severity, guests will receive two warnings, and on the third occurrence a penalty or expulsion will follow. In severe cases, expulsion may occur immediately. Security and Reception staff have the authority to issue warnings, and behaviors observed by other employees will also be considered. The Security team reports nightly incidents to Reception to take appropriate measures.
Decisions on penalties are based on the severity of the infraction. A detailed Penalty Protocol is available at Reception upon request. Management reserves the right to penalize behaviors not explicitly covered by the protocol if they disturb campsite harmony, in accordance with Section 2 (Right of Admission and Stay). The protocol applies to all guests and visitors, including minors. Parents or guardians are directly responsible for minors and must assume any penalties.
Refusal to pay penalties will result in expulsion and/or denial of readmission. Expulsion does not entitle guests to any refund for unused nights.
17. EXPULSION
Repeated violations of these regulations will result in immediate expulsion without refund for previously paid days.
18. GUEST OBLIGATIONS
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To comply with the campsite’s internal rules and measures to maintain order.
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To respect plants and facilities, using them appropriately.
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To inform management of any cases of fever or contagious diseases.
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To leave the campsite at the end of the agreed stay, unless extended by mutual agreement.
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To collect all waste in plastic bags, properly closed, and place them in the designated containers.
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To leave the pitch in the same condition it was found, filling in any trenches or soil changes made.
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To hand in any lost items found to Reception.
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To keep the volume of televisions and other devices moderate, especially during quiet hours.
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To keep pets on a leash (except inside caravans/tents) with up-to-date health records. During walks, owners must carry water with bleach or vinegar to clean urine in common areas, and bags to collect excrement.
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To promote good relations with neighbors, avoiding disputes and respecting others’ rest, privacy, and dignity.
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During the summer season, to wear pool access wristbands visibly.
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To follow the instructions of Security staff.
19. PROHIBITIONS
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Disturbing other guests during quiet hours.
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Lighting charcoal or wood fires, or use flame-producing devices in unauthorized areas.
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Feeding wild cats.
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Carrying weapons or dangerous objects.
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Leaving rubbish outside the designated containers or throw it into fountains or public areas.
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Disposing of scrap or large items in rubbish bins or common areas.
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Bringing in unregistered visitors without prior authorization from management or reception.
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Hanging clothes in unauthorized areas.
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Installing fences or enclosures on pitches permanently.
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Riding bicycles or electric scooters after dark without lights or reflective vests, or exceed the speed limit (10 km/h).
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Moving other guests’ belongings found on pitches.
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Crossing pitches occupied by other guests.