1. Purpose and objective

 

This protocol aims to establish a uniform framework of action to promote and ensure coexistence, respect, and safety within the facilities of Camping Mar Menor. Its purpose is to define the procedures governing the issuance of warnings, sanctions, and, where applicable, expulsions in response to behaviours that disrupt common well-being, order, or the normal functioning of the campsite.

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2. Scope of applicatiion

 

This protocol applies to all persons within the facilities of Camping Mar Menor, including guests, visitors, and minors under their supervision. Responsibility for compliance with the rules, as well as for any sanctions or measures taken, will in all cases fall upon the holder of the reservation, who assumes responsibility for all persons included under it.

Camping staff may not intervene in incidents that occur outside the campsite premises, such as those on the beach, as these fall outside the direct competence of the company. However, when deemed appropriate, the incident will be reported to the competent authorities.

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3. Authority and reporting of incidents

 

The authority to issue warnings lies with the Security and Reception teams, although behaviors witnessed by any other campsite employee may also be considered. The Security team shall inform Reception of any incidents occurring during the night so that appropriate measures can be assessed. The decision regarding the sanction to be applied will depend on:

• The seriousness of the facts.

• The customer’s history of previous warnings or sanctions

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4. Procedure

 

As a general rule, two prior warnings will be issued before applying a sanction, with the third warning resulting in its imposition. However, the Company may apply direct sanctions or expulsions when the seriousness of the behaviour justifies it. The Annex details possible sanctionable behaviours. The Company reserves the right to sanction any other conduct not expressly listed if it disturbs the well-being, coexistence, or normal operation of the campsite.

Sanctions will have an economic character, and their amount will be equivalent to the price of a Standard pitch according to the current season. The customer will be informed of the reasons for the sanction either verbally or in writing. The sanction entails an obligation to pay; refusal to pay will result in the customer’s non-readmission to the campsite. Sanctions are cumulative; additional sanctions or expulsions may be imposed without prior notice if the customer, after being notified, fails to correct their behaviour.

Expulsion shall not entitle the customer, under any circumstances, to a refund for unused nights, as it constitutes a disciplinary measure foreseen in the internal regulations and accepted upon entry to the campsite..

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Annex

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Hygiene and Cleanliness:

• Throwing paper in toilets / intentionally dirtying facilities

• Abandoning furniture or appliances

• Intentionally wetting bathroom floors

• Dirtying the campsite beyond normal use

• Leaving garbage outside designated areas

• Failing to pick up dog waste

• Emptying grey or black water outside designated areas

•  Using sinks or wash areas for purposes other than intended (e.g., dyeing hair, washing dishes or clothes, etc.)

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Noise and Coexistence:

• Occupying or partially using neighboring pitches (for hanging clothes, parking, or placing chairs)

• Displacing campsite property (e.g., removing books from the laundry and throwing them on the floor)

• Speeding with scooters or bicycles through the streets

• Damaging campsite property

• Breaking fences, grids, or safety/limiting devices

• Wasting water for play

• Tampering with electrical panels or pitch power boxes without authorization

• Using the children’s toilet without accompanying a child

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Animals:

• Continuous dog barking for hours, especially at night

• Walking pets without a leash

• Failing to collect pet waste

• Bringing pets into a bungalow

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Swimming pool:

• Continuous dog barking for hours, especially at night

• Walking pets without a leash

• Failing to collect pet waste

• Bringing pets into a bungalow

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Traffic and Access:

• Driving under the influence of alcohol or drugs

• Passing under the barrier while it is closed or closing

• Improper parking

• Exceeding the 10 km/h speed limit

• Failing to register visitors

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Use of Pitches and Common Areas:

• Making noise or playing music on pitches after 12 a.m.

• Playing music audible beyond one’s own pitch at any time of day

• Failing to respect others’ rest

• Disturbing or behaving inappropriately toward other campers

• Leaving skates or bicycles inside toilet blocks

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Disciplinary offenses:

• Disobedience or disrespect toward any campsite employee.

• Starting or participating in physical fights.

• Involving campsite employees in disputes between customers.

• Defaming or spreading false statements about any company employee in front of other workers or campers.

• Repeated offenses.

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Contact Camping Mar Menor

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Address: Carretera Santiago de la Ribera, Los Alcázares, SN – 30730 SAN JAVIER
Latitude: 37.7692
Length: -0.8151
Telephone: +34 652 061 698
Email: hola@campingmarmenor.com
Fiscal Data: Camping Caravaning Sun-Sea Mar Menor. SL
Registered Office/Fiscal Address: Calle Los Sanchez, Num 6 – 30590 Murcia – (Murcia)